Welcome to FaceWearElite.com. To make your shopping experience seamless, please review our comprehensive policy regarding shipping, tracking, and delivery.
1. Order Tracking
You can track your orders by logging into your FaceWear Elite account and navigating to the “My Orders” section. This will show the real-time status and expected delivery timeline of your placed orders.
2. Shipping Charges
What is FaceWear Elite’s Shipping Fee?
We charge a nominal shipping fee towards providing efficient delivery and post-order services.
Shipping Fee Structure:
- Orders below INR 2000 (across all categories except Personal Care) are subject to a shipping fee.
- Personal Care orders below INR 2000 are subject to shipping fees.
- Shipping charges, if applicable, will be reflected at checkout after applying any discounts or coupon codes.
Shipping Fee Exemptions:
- VIP Members (Insiders) enjoy free shipping on all orders, regardless of value.
Shipping Fee Refund Policy:
- Refunded: In case your full order is lost or undelivered.
- Not Refunded: In case of partial cancellations, item returns, or return behavior that violates our Fair Usage Policy.
3. Platform Charges
FaceWear Elite may levy a Platform Fee to sustain continuous improvement and smooth functioning of the app and website.
Platform Fee Refund Policy:
- Refunded: If your entire order is lost or undelivered.
- Not Refunded: In case of partial cancellation or return, or behavior violating the Fair Usage Policy.
4. Delivery Timelines
Orders placed on FaceWearElite.com are dispatched via our trusted courier partners such as Delhivery, Blue Dart, and DTDC.
- Estimated delivery time varies based on your location and product availability.
- To check delivery options, visit the product page and enter your PIN code.
Currently, FaceWearElite.com only delivers within India.
5. Expedited Shipping
We do not currently offer expedited or same-day delivery services. If such a service becomes available in your area, you will be notified through email or SMS.
6. Fair Usage Policy
To ensure a fair shopping experience for all users:
- Accounts with abnormally high return rates or frequent delivery refusals may be flagged.
- In such cases, shipping and platform charges may not be refunded even on valid cancellations.
7. Partial Orders, Missing Items or Damaged Packages
If you receive a partial delivery, an empty parcel, or suspect tampering, please:
- Report the issue to our Customer Support within 72 hours of delivery.
- Do not use the item for which a claim is being raised.
- Keep all original packaging for 3–4 days post-delivery.
- Be ready to submit photographic evidence and a brief description for investigation.
Refund/Replacement may be denied if:
- Adequate details or images are not shared.
- Packaging is disposed of prematurely.
- The item has already been used.
- The claim is made beyond the 72-hour window.
For multi-part items like co-ord sets, innerwear combos, etc., only exchange will be offered depending on serviceability.
For any further help, contact our support team via support@facewearelite.com or through the “Help” section on your account dashboard.