{"id":4018,"date":"2024-04-01T08:14:58","date_gmt":"2024-04-01T08:14:58","guid":{"rendered":"https:\/\/khadija.wpengine.com\/?page_id=4018"},"modified":"2025-05-22T10:07:24","modified_gmt":"2025-05-22T10:07:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/facewearelite.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/span><\/h3>
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1<\/div>Why are there different prices for the same product?<\/div>
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Face Wear Elite is a curated marketplace featuring collections from diverse designers and\nsuppliers across India. Prices may vary for the same design or style due to differences in fabric\nquality, embellishments, designer margins, or seller location. Rest assured, we maintain quality\nstandards and transparently showcase all details under each product listing.<\/div><\/div>
2<\/div>I saw a lower price earlier. Why did the price increase now?<\/div>
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Prices can fluctuate based on seller updates, inventory levels, seasonal promotions, or style\ndemand. The price visible at the time of checkout is final and current. We recommend\nwishlisting your favorite products to be alerted about discounts or limited-time deals.<\/div><\/div>
3<\/div>Is shopping on Face Wear Elite safe?<\/div>
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Absolutely. Face Wear Elite uses SSL-encrypted technology to protect your personal and\nfinancial data. We do not share your information with third parties and never ask for sensitive\ndata like OTPs, PINs, or card details outside of secure payment gateways.<\/div><\/div>
4<\/div>How do I cancel an order?<\/div>
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Orders can be canceled anytime before dispatch. To cancel:

\n 1) Visit 'My Orders'
\n 2) Select the product
\n 3) Tap \u2018Cancel Order\u2019

\nIf the cancel option isn\u2019t visible, it means the item is already shipped. You can refuse delivery or\ninitiate a return after receiving the item.<\/div><\/div>
5<\/div>How do I return a product?<\/div>
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Returns can be initiated within 7 days of delivery (unless mentioned otherwise on the product\npage). Steps:

\n 1) Go to \u2018My Orders\u2019'
\n 2) Select the item
\n 3) Tap \u2018Return\u2019 and provide reason\u2019
\n 4) Choose pickup slot or self-ship as per availability

\nReturned items must be unused, unwashed, and have all original tags and packaging intact.<\/div><\/div>
6<\/div>How do I return a product?<\/div>
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Returns can be initiated within 7 days of delivery (unless mentioned otherwise on the product\npage). Steps:

\n 1) Go to \u2018My Orders\u2019'
\n 2) Select the item
\n 3) Tap \u2018Return\u2019 and provide reason\u2019
\n 4) Choose pickup slot or self-ship as per availability

\nReturned items must be unused, unwashed, and have all original tags and packaging intact.<\/div><\/div>
7<\/div>When will I receive my refund?<\/div>
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Refunds are processed after the returned product passes a quality check at our warehouse.br>
\n 1) UPI\/Wallets \u2013 Instant to 48 hrs
\n 2) Bank Transfer\/NEFT \u2013 1\u20133 business days
\n 3) Debit\/Credit Card \u2013 5\u20137 business days

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8<\/div>How do I track my order?<\/div>
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You can track your order by:

\n 1) Visiting \u2018My Orders\u2019 in your account
\n 2) Clicking on the item to see real-time tracking and courier details
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9<\/div>What if I receive a damaged or wrong product?<\/div>
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We sincerely apologize for the inconvenience. Please initiate a return within 48 hours and select\nthe appropriate reason. Our team will ensure pickup and either issue a refund or send a\nreplacement based on your choice and availability.<\/div><\/div>
10<\/div>What payment methods are accepted?<\/div>
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We accept:

\n 1) Credit\/Debit Cards
\n 2) UPI (Google Pay, PhonePe, Paytm, etc.)
\n 3) Net Banking
\n 4) Wallets
\n 5) Cash on Delivery (available in select PIN codes)
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11<\/div>Is COD (Cash on Delivery) available?<\/div>
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Yes, COD is available for orders ranging from \u20b9499 to \u20b99,999 depending on your location. We\nmay limit COD for high rejection accounts. A minimal COD handling fee may be applicable.<\/div><\/div>
12<\/div>Do you deliver internationally?<\/div>
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Currently, Face Wear Elite ships only within India. However, we are working on expanding\nglobally soon.<\/div><\/div>
13<\/div>What is your return policy for sarees, suits, and ethnic wear?<\/div>
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Items from our ethnic collection can be returned within 7 days of delivery. Please ensure that:

\n\n1) The product is unused
\n2 All original tags, labels, and packaging are intact
\n3) The product is not customized or altered<\/div><\/div>
14<\/div>How do I detect fraud calls\/emails claiming to be from Face Wear Elite?<\/div>
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We never ask for sensitive personal details such as passwords, card PINs, or OTPs. Genuine\nemails are only sent from addresses ending with @facewearelite.com. If you receive any\nsuspicious communication, report it immediately to support@facewearelite.com.<\/div><\/div>
15<\/div>How do I become a Face Wear Elite influencer or partner?<\/div>
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If you'e a content creator or fashion influencer and want to collaborate with us, please email\nyour portfolio and social links to collab@facewearelite.com. We\u2019ll get back to you with\npartnership opportunities.<\/div><\/div>
16<\/div>How can I contact customer support?<\/div>
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Our dedicated team is available to assist you:

\n1) Email: support@facewearelite.com
\n2) WhatsApp: +91-9650634039
\n3) Customer Care Hours: Mon\u2013Sat, 10 AM to 6 PM<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Do You Still Have Queries?<\/span><\/h5>
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Get in touch<\/span><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions FAQ’s 1Why are there different prices for the same product?Face Wear Elite is a curated marketplace featuring collections from diverse designers and suppliers across India. Prices may vary for the same design or style due to differences in fabric quality, embellishments, designer margins, or seller location. Rest assured, we maintain quality standards […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4018","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/pages\/4018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/comments?post=4018"}],"version-history":[{"count":22,"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/pages\/4018\/revisions"}],"predecessor-version":[{"id":5833,"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/pages\/4018\/revisions\/5833"}],"wp:attachment":[{"href":"https:\/\/facewearelite.com\/index.php\/wp-json\/wp\/v2\/media?parent=4018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}